I. About the Survey 調查介紹

Objectives 調查目的

MHRM is one of IFTM Tourism Research Centre (ITRC)’s long-term research. The aim is to fill the gap in knowledge of information of the Macao’s labor force such as employees’ level of job satisfaction, job stress, intention-to-quit and organisational loyalty measures, as well as satisfaction with a host of occupational and work conditions such as benefits, opportunities for advancement, inter-relationships at work, etc. with focuses on the tourism, hospitality and gaming industries. Information are gathered and analyzed for industry leaders and the general public to reply on in regard to understanding issues surrounding the labor force.

澳門人力資源監察調查為澳門旅遊學院旅遊研究中心(ITRC)的長期調研項目之一。這項調查旨在補充本澳勞動力市場的資料，主要針對旅遊業、款客服務業和博彩業收集資料，以填補現有統計資料的空白，包括顧員的工作滿意度、工作壓力、離職意向、對機構的忠誠度、及一些與機構和工作條件相關的滿意度，例如：福利、晉升機會、機構的內部人際關係等進行分析，讓業界的領導層和公眾了解並認清圍繞勞動力的議題。

Survey design 調查設計

MHRM employs the random-digit dialing (RDD) by telephone interviewers under close supervision. To minimize sampling bias, first five digits of telephone numbers were first drawn randomly from the residential telephone database as “seed numbers”, then the remaining digits were drawn randomly to generate the samples to minimize non-registered numbers bias.

澳門人力資源監察調查採用隨機號碼撥號(RDD)的形式進行，訪問員在嚴格督導下親身進行電話訪問。為使抽樣誤差減至最低，調查首先以隨機方法從住宅電話號碼資料庫中，抽取部份住宅電話號碼的前五位數字作「種籽」號碼，然後再以隨機方法抽取其餘數字以生成樣本，以減低因忽略非登記號碼而產生的誤差。

Survey Respondents 調查對象

The target respondents for this survey are those 18 years old or above, and are currently working/ worked in Macao in the past 6 months. When telephone contact is successfully connected with a target household, one eligible person will be selected. If more than one eligible person is available, selection will be made using the “next birthday rule” that selects the person who will have his/her birthday next from all those available. Selected respondents may opt to complete the questionnaire through telephone interview or fill in the online questionnaire via a given link.

調查的訪問對象是18歲或以上，目前或於過去六個月在澳門工作的人士。訪問員在成功接觸目標住戶後，將訪問其中一名合資格的成員。如多於一名合資格的成員，將以「即將生日」的方法選取受訪者。被抽中的受訪者可以通過電話採訪完成問卷調查，也可選擇通過指定鏈結填寫線上問卷。

Data Collection Period 資料收集期

The data collection period starts from June 15 to July 11, 2020.

資料收集期由2020年6月15日至7月11日。

II. Respondents' Corner 受訪者專區

Interviewers will introduce themselves on the phone and verify the phone number with the respondents before starting the questionnaire. If respondents have any doubts about the identity of the interviewers, they can call 8598 1543 during office hours for verification. The incoming caller ID for this survey is 2856 1252.

調查員會先在電話上介紹自己，並與受訪者核實電話號碼。如對調查員的身份有存疑，受訪者可於辦公時間致電8598 1543核實調查員身份。調查員的來電號碼為 2856 1252。

III. Promotion Activity 宣傳活動

Lucky Draw 大抽獎

In appreciation for the support and cooperation of the respondents, all respondents that successfully complete the survey can enter the lucky draw with the chance to win MOP1,000 supermarket coupons (10 sets in total).

The winner will be announced on ITRC’s Facebook page (https://facebook.com/itrc.iftm/) on August 14, 2020 and contacted by our staff via phone and SMS. If the winner cannot be reached by phone or SMS, or do not collect the prize within the given period, we reserves the right to draw a substitute winner from the rest of the participants. For terms and conditions, please click here.

為答謝受訪者的合作和支持，所有成功完成調查的受訪者即可參加大抽獎，有機會贏取1,000澳門元超市禮券(共10份)。

得獎名單將於2020年8月14日公佈於本中心的Facebook (https://zh-tw.facebook.com/itrc.iftm/)，得獎者將會以電話和電話訊息方式收到通知。倘若主辦單位未能透過電話或電話訊息方式與得獎者聯繫，又或者得獎者於領獎期間屆滿後亦不領取獎品，學院保留於其餘參加者的名單內抽出替補之權利。有關條款與細則，請按此處。

IV. Contact Us 聯絡我們

Enquiry Hotline: 8598 1543

查詢電話: 8598 1543

Office hours:

Mondays to Thursdays

9:00 to 13:00, 14:30 to 17:45

Fridays

9:00 to 13:00, 14:30 to 17:30

辦公時間：

星期一至四

上午九時至中午一時，下午二時三十分至五時四十五分

星期五

上午九時至中午一時，下午二時三十分至五時三十分