Important dates
Abstract submission
12 Aug 2021
Full paper submission
Video presentation submission
E-poster video submission
12 Sept 2021
Registration deadline
26 Sept 2021
The 3rd International Tourism Retail and Service Management Conference (TRMC2021) builds on previous conferences hosted by the Macao Institute for Tourism Studies in 2018 and Nankai University (China) in 2019. This is a two-day all-virtual conference held between October 12-13, 2021 (Malaysia Time Zone). The conference will be hosted by the School of Hospitality and Service Management at Sunway University in partnership with the Macao Institute for Tourism Studies, University of South Carolina (USA) and Nankai University (China). The main theme of this conference is “Developing Sustainable Tourism Retailing”.
The theme of sustainability is highly relevant given the significant changes to the retail industry brought about by the COVID-19 pandemic. As tourism destinations have had to close-up all around the world, the retail landscape has been significantly impacted. Looking to the future, how will tourism destinations sustainably reopen their attractions, facilities and retailing to tourists? As shopping is being shifted online, there is also a need to question how the retail offering will have to innovate to entice customers back? What will the future retail environment look like? How will the retail experience have to change? This begs questions of not only identifying market and financial sustainability, but also the question of long-term environmental sustainability.
